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Sentric v1.1 – Support Forum & Knowledge Base WP Theme

Sentric-Support-Forum-Knowledge-Base-1

Sentric – Support Forum & Knowledge Base

Support focused theme with Knowledge Base and FAQ sections. Forum is run using the powerful bbPress plugin, added with additional functions that ease managing support requests from your customers.

Support Topic Status

Support Forum features marking forum threads as.

  • Resolved
  • Pending
  • Not a Support topic
  • Unresolved
  • Assign to a staff

Support status are marked in forum listings as well as prominently displayed alongside topic title.

Changing and marking support status to topics are easily done by support staff without the need to reply. This prevent unnecessary postings.

Search Support forum

Search support forum topics or search a specific forum.

Forum Monitor

Sentric theme comes with a support page named ‘Forum Monitor’

Forum Monitor helps you check status of topics and attend them easily.

Knowledge Base

Populate a resourceful knowledge base with ability for visitors vote as knowledge base articles being helpful.

FAQ

FAQs are easy to manage and publish!

Demo http://sentric.imaginemthemes.com/wp/

Homepage displays blog list by default.

Bundled Custom Plugins

1. Custom Post types as Plugins a. Knowledge base ( Post contents available without theme ) b. FAQs ( Post contents available without theme )

2. Shortcodes as Plugin a. Shortcodes and shortcode generator as Plugin

3. Widgets as Plugin a. Theme Widgets are loaded through Plugin

Recommended Plugins

1. Contact 7 a. Recommends installation from wordpress.org plugins repository.

Postformats

  • Audio
  • Video
  • Gallery ( slideshow )
  • Image
  • Aside
  • Quote
  • Link

Shortcode Generators

  • Staff
  • Testimonials
  • Drop Caps
  • Dividers
  • Pullquotes
  • Highlights
  • Picture Frames
  • Thumbnails with lightbox
  • Slideshow with/without lightbox / titles /
  • Columns
  • Google Maps
  • Audio Shortcodes
  • Notices
  • Lists
  • Separator Section Headings
  • Tabs
  • Accordions
  • Toggles
  • Progress bar
  • Counters
  • Blog Slideshow
  • Blog grids

Widgets

  • Address
  • Social icons
  • Flickr
  • Gallery
  • Twitter
  • Recent posts
  • Popular posts
  • Popular knowledge base articles
  • Video
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